{"id":3788,"date":"2024-06-20T13:54:39","date_gmt":"2024-06-20T13:54:39","guid":{"rendered":"https:\/\/www.iqfiber.com\/?page_id=3788"},"modified":"2026-08-12T20:33:58","modified_gmt":"2026-08-12T20:33:58","slug":"network-management","status":"publish","type":"page","link":"https:\/\/www.iqfiber.com\/network-management\/","title":{"rendered":"Network Management Policy"},"content":{"rendered":"

Current as of January 15, 2026<\/em><\/p>\n

Network Management Policy \u2013 IQ Fiber<\/h2>\n

 <\/p>\n

1. NETWORK MANAGEMENT PRINCIPLES<\/b><\/span><\/span><\/h6>\n

IQ Fiber is a fiber-to-the premises (FTTP) company that provides fiber-based Internet and related broadband services to residential<\/span>\u00a0and commercial customers<\/span>\u00a0<\/span>(the \u201cServices\u201d)<\/span>.<\/span>\u00a0Our goal is to provide the highest quality broadband services possible.\u00a0<\/span>Accordingly<\/span>, we have enacted and\u00a0<\/span>utilize<\/span>\u00a0reasonable network management practices to improve the overall performance of our network for the benefit of all end users. Our network practices are nondiscriminatory and consistent with FCC regulations and applicable law. Over time, we may change and modify our network management practices to adapt to changes and trends in technology.\u00a0<\/span>IQ Fiber has the right to<\/span>\u00a0update this policy as\u00a0<\/span>and when it\u00a0<\/span>deems<\/span>\u00a0<\/span>necessary<\/span>\u00a0or\u00a0<\/span>appropriate<\/span>.<\/span><\/span>\u00a0<\/span><\/p>\n

 <\/p>\n

2. DESCRIPTION OF SERVICES<\/b><\/span><\/span><\/h6>\n

A. Services\/Technology<\/b><\/p>\n

IQ Fiber\u2019s broadband Internet enables its customers\u202fto access all lawful content, applications, and services of their choice available on the Internet via an Internet-enabled device through a fiber connection. We deliver our\u00a0all fiber\u00a0services directly to the premises. IQ Fiber uses GPON, XGS-PON, 25G-PON, and other network\u00a0technologies\u00a0to\u00a0transmit\u00a0Services to customers.<\/span>\u00a0<\/span><\/p>\n

The Services are offered through different plans. Each plan has limits on the\u00a0maximum\u00a0throughput rate at which customers should expect to be able to send and receive data at any time. You agree that IQ Fiber may use technical means, including, but not limited to,\u00a0suspending\u00a0or reducing the speed of your Services, to\u00a0maintain\u00a0the security and operation of the network. You agree that IQ Fiber has the right to\u00a0monitor\u00a0your usage patterns to\u00a0facilitate\u00a0the provision of the Services and to ensure your compliance with this Agreement and any\u00a0additional\u00a0terms of use found at\u00a0<\/span>www.iqfiber.com<\/span><\/a>. IQ Fiber may take such steps as it determines appropriate\u00a0in the event that\u00a0your usage of the Services does not\u00a0comply with\u00a0this Agreement, or any\u00a0additional\u00a0terms of use found at\u202f<\/span>Terms of Use | IQ Fiber<\/span><\/a>\u00a0<\/span><\/p>\n

B. Performance<\/b><\/p>\n

You understand and agree that the actual throughput rate you may experience at any time will vary based on numerous factors, including, but not limited to, the device used, the service plan and network capacity provisioned to your Service, terrain, weather, if you are on a private or public wi-fi network, the signal strength available, the condition of wiring at your location,\u00a0WiFi\u00a0interference or limitations, device performance limitations, computer configurations, and the website servers you access. You agree that any unavailability or impairment of the Service is not a\u00a0basis for a demand\u00a0for a refund or credit or any claim against IQ Fiber. You agree to cooperate with IQ Fiber in connection with any remote or on-site service level verification or troubleshooting. Please see IQ Fiber\u2019s Terms of Use at\u202f<\/span>Terms of Use | IQ Fiber<\/span><\/a>\u00a0for further information.<\/span>\u00a0<\/span><\/p>\n

Subject to the qualifications\u00a0identified\u00a0above and in the\u00a0remainder\u00a0of this document, the below table illustrates IQ Fiber\u2019s plans, and corresponding download speeds, upload speeds, and latency.<\/span>\u00a0<\/span><\/p>\n

 <\/p>\n

 <\/p>\n\n\n\n\n\n\n\n\n
\n

Plan<\/p>\n<\/td>\n

\n

Download Speeds<\/p>\n<\/td>\n

\n

Upload Speeds<\/p>\n<\/td>\n

\n

Latency<\/p>\n<\/td>\n<\/tr>\n

\n

5 Gig<\/p>\n<\/td>\n

\n

5,000 Mbps<\/p>\n<\/td>\n

\n

5,000 Mbps<\/p>\n<\/td>\n

\n

10 milliseconds<\/p>\n<\/td>\n<\/tr>\n

\n

2 Gig<\/p>\n<\/td>\n

\n

2,000 Mbps<\/p>\n<\/td>\n

\n

2,000 Mbps<\/p>\n<\/td>\n

\n

10 milliseconds<\/p>\n<\/td>\n<\/tr>\n

\n

1 Gig<\/p>\n<\/td>\n

\n

1,000 Mbps<\/p>\n<\/td>\n

\n

1,000 Mbps<\/p>\n<\/td>\n

\n

10 milliseconds<\/p>\n<\/td>\n<\/tr>\n

\n

500 Mbps<\/p>\n<\/td>\n

\n

500 Mbps<\/p>\n<\/td>\n

\n

500 Mbps<\/p>\n<\/td>\n

\n

10 milliseconds<\/p>\n<\/td>\n<\/tr>\n

\n

250 Mbps<\/p>\n<\/td>\n

\n

250 Mbps<\/p>\n<\/td>\n

\n

250 Mbps<\/p>\n<\/td>\n

\n

10 milliseconds<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

 <\/p>\n

3. NETWORK MANAGEMENT PRACTICES<\/b><\/span><\/span><\/h6>\n

A. Traffic Management<\/b><\/p>\n

IQ Fiber designs, deploys, and\u00a0maintains\u00a0all networks\u00a0in accordance with\u00a0a Non-Blocking Network Management Strategy to ensure all subscribers can access their rated upload and\u00a0download bandwidth at all times, including peak periods.<\/span>\u00a0<\/span>IQ Fiber uses a Net-Neutral Network Management Strategy to ensure that all lawful internet traffic is handled equally. The network does not prioritize, degrade, or block content based on its source, destination, application, protocol, or provider. Traffic is routed and delivered solely according to standard technical requirements such as congestion control, security protection, and reliability.<\/span>\u00a0<\/span><\/p>\n

Management actions are limited to what is necessary to\u00a0maintain\u00a0stable, secure, non-blocking operation of the network. These actions apply uniformly across all traffic types and never influence or alter customer access to specific websites, services, applications, or platforms.<\/span>\u00a0<\/span>Under this approach, no content provider receives preferential\u00a0treatment,\u00a0no application is given enhanced performance, and no protocol is throttled or advantaged. Customers receive full,\u00a0open access\u00a0to the entire internet, and the network\u00a0remains\u00a0a neutral transparent\u00a0transport\u00a0for all services.<\/span>\u00a0<\/span><\/p>\n

B. <\/b>QoS and DDoS Mitigation<\/span><\/b><\/p>\n

IQ Fiber deploys deterministic QoS, hierarchical queuing, and DDoS mitigation policies across WAN, Core, and Access Transport Networks to\u00a0maintain\u00a0control-plane integrity and ensure service continuity during abnormal traffic conditions. Network devices may implement a standardized QoS profile with the following strict priority hierarchy:<\/span>\u00a0<\/span><\/p>\n

    \n
  1. Control Plane Traffic<\/span><\/b>\u00a0– routing protocols, management plane functions, keepalives, and system-level signaling.<\/span>\u00a0<\/span><\/li>\n<\/ol>\n
      \n
    1. DIA Traffic<\/span><\/b>\u00a0– dedicated and SLA-based services requiring guaranteed reachability during attack scenarios or failure conditions.<\/span>\u00a0<\/span><\/li>\n<\/ol>\n
        \n
      1. Residential and Standard Subscriber Traffic<\/span><\/b>\u00a0– all other customer traffic with no application- or content-specific prioritization.<\/span>\u00a0<\/span><\/li>\n<\/ol>\n

        IQ Fiber\u2019s network is engineered to perform as a non-blocking, N+1-redundant transport system; therefore, the QoS hierarchy is not expected to engage during normal operation or peak\u00a0utilization. Queues are only invoked under abnormal load, such as volumetric DDoS events, control-plane saturation attempts, or network impairment where capacity is temporarily reduced by a failure in a non-redundant segment.<\/span>\u00a0<\/span><\/p>\n

        C. Redundancy<\/b><\/p>\n

        IQ Fiber designs, deploys, and\u00a0<\/span>maintains<\/span>\u00a0all WAN, Core, and Access Transport Networks in adherence to a multi-parameter N+1 redundancy strategy. The purpose of this strategy is to ensure that all customers will always have access to their rated upload and\u00a0<\/span>download capacity at all times<\/span>, even when a\u00a0<\/span>component<\/span>\u00a0of the network fails. Non-Service Disrupting Failures include transport fiber cuts, core equipment failures, core interface failures, power supply failures, etc. The N+1 redundancy strategy protects service and capacity with geographic diversity wherever possible.<\/span><\/span>\u00a0<\/span><\/p>\n

        D. Device Attachment\/Restrictions<\/span><\/span><\/b><\/p>\n

        IQ Fiber does not prohibit the use of lawful, non-harmful, third-party supplied routers or gateways on the IQ Fiber network if the device is compatible with the network and does not harm the network or users. If a customer\u00a0<\/span>connects<\/span>\u00a0his or her own device, IQ Fiber cannot guarantee the service will work and may not be able to provide support\u00a0<\/span>in the event of<\/span>\u00a0a problem.<\/span><\/span>\u00a0<\/span><\/p>\n

        E. Security Measures<\/span><\/span><\/b><\/p>\n

        IQ Fiber\u202fcustomers use its services and connect to the Internet at their own risk. IQ Fiber may scan and take\u00a0<\/span>appropriate steps<\/span>\u00a0to mitigate malicious traffic at its discretion.<\/span><\/span>\u00a0<\/span><\/p>\n

        F. App-Specific Procedures<\/span><\/span>\u00a0<\/span><\/b><\/p>\n

        IQ Fiber provides its customers with full access to any lawful Internet content,\u00a0<\/span>services<\/span>\u00a0or applications, while also employing standard industry tools and\u00a0<\/span>generally accepted<\/span>\u00a0practices.<\/span><\/span>\u00a0<\/span><\/p>\n

        4. COMMERCIAL TERMS<\/b><\/span><\/span><\/h6>\n

        A. Pricing<\/b><\/p>\n

        IQ Fiber\u2019s residential pricing and plans are available at\u202f<\/span>https:\/\/www.iqfiber.com\/pricing\/<\/span><\/a>. IQ Fiber plans offer benefits including symmetrical speeds, whole-home\u00a0WiFi, and the\u00a0WiFi\u00a0Management App.<\/span>\u00a0<\/span><\/p>\n

        Internet speed\u00a0represents\u00a0maximum\u00a0network service capability speed and is based on wired connection to optical network\u00a0terminal. Actual speeds may vary. Multi-GIG\u00a0WiFi\u00a0is the simultaneous use of tri-band 2.4 GHz, 5 GHZ, and 6 GHz radios to connect devices to the Internet. Plan price includes monthly wired subscription service at selected speed, a\u00a0WiFi\u00a0gateway, and mesh units as\u00a0determined\u00a0by IQ Fiber installation technician. Exceptional properties may require\u00a0additional\u00a0mesh units to be\u00a0purchased\u00a0at market cost.<\/span>\u00a0<\/span><\/p>\n

        B. Redress<\/b><\/p>\n

        Questions or concerns\u00a0<\/span>regarding<\/span>\u00a0IQ Fiber\u2019s broadband internet service should be directed to IQ Fiber via phone at 1-800-495-4775 or via email at\u00a0<\/span><\/span>Support@iqfiber.com<\/span><\/span><\/a>. IQ Fiber strongly\u00a0<\/span>desires<\/span>\u00a0to resolve any questions, complaints, and other issues of its customers and service providers in an informal and direct manner that satisfies all interested parties to the extent possible.<\/span><\/span>\u00a0<\/span><\/p>\n

        C. Speed Tiers\u00a0<\/span><\/b><\/p>\n

        IQ Fiber has developed speed tiers for its fiber broadband internet access services so that our customers can choose from a variety of speed tiers or rate plans that best reflect their own usage levels, and the way they intend to use their service. Please refer to the specific speed tiers offered by IQ Fiber in Section 2(B) of this policy.<\/span><\/span>\u00a0<\/span><\/p>\n

         <\/p>\n

        5. LAW ENFORCEMENT<\/b><\/span><\/span><\/h6>\n

        Nothing in these network management practices supersedes or limits the ability of IQ Fiber to address the needs of emergency communications or law enforcement, public\u00a0<\/span>safety<\/span>\u00a0or national security authorities, consistent with or as\u00a0<\/span>permitted<\/span>\u00a0by applicable law.<\/span><\/span>\u00a0<\/span><\/p>\n

         <\/p>\n

        6. CONSUMER BEST PRACTICES<\/b><\/span><\/span><\/h6>\n

        IQ Fiber provides customers using its fiber broadband internet access services with its\u00a0<\/span>WiFi<\/span>\u00a0Management App\u202fto help them configure, manage, and secure their local or in-home networks. This app\u00a0<\/span>provides<\/span>\u00a0customers the ability to adjust Wi-Fi settings, control which devices are connected, employ advanced security settings, and apply parental controls. The app is available for all our customers at no charge.<\/span><\/span>\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

        Current as of January 15, 2026 Network Management Policy \u2013 IQ Fiber   1. NETWORK MANAGEMENT PRINCIPLES IQ Fiber is a fiber-to-the premises (FTTP) company that provides fiber-based Internet and related broadband services to residential\u00a0and commercial customers\u00a0(the \u201cServices\u201d).\u00a0Our goal is to provide the highest quality broadband services possible.\u00a0Accordingly, we have enacted…<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/template-custom.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3788","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nNetwork Management Policy | IQ Fiber<\/title>\n<meta name=\"description\" content=\"Manage your IQ Fiber connection with ease \u2014 monitor devices, set parental controls, enhance security, and view signal strength using our App.\" \/>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" 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