{"id":3250,"date":"2023-04-27T15:27:36","date_gmt":"2023-04-27T15:27:36","guid":{"rendered":"https:\/\/iqfiberlive.wpengine.com\/?p=3250"},"modified":"2025-02-06T15:33:53","modified_gmt":"2025-02-06T15:33:53","slug":"iq-fiber-net-promoter-score-2023","status":"publish","type":"post","link":"https:\/\/www.iqfiber.com\/iq-fiber-net-promoter-score-2023\/","title":{"rendered":"IQ Fiber Achieves an 85 Net Promoter Score for Q1 of 2023"},"content":{"rendered":"<h2 style=\"text-align: center;\"><a href=\"https:\/\/www.iqfiber.com\/about\/\">IQ Fiber<\/a> is making waves in the fiber-optic internet industry!<\/h2>\n<p>To measure and improve our customer experience, we distributed an email to customers requesting feedback to generate a Net Promoter Score (NPS) and the results are telling!<\/p>\n<p>A Net Promoter Score is a metric used to measure customer satisfaction and is scaled between -100 and 100. <strong>This quarter, IQ Fiber earned a score of 85!<\/strong> Not only is this a top score for internet service providers, but we\u2019ve also managed to beat our own 2022 score! Local competitors\u2019 scores range between -21 and 15. <a href=\"https:\/\/www.iqfiber.com\/about\/\">IQ Fiber<\/a> is happy to provide another internet choice for the Jacksonville area and hopes to continue exceeding customer expectations.<\/p>\n<h5><img loading=\"lazy\" decoding=\"async\" class=\"image-centering aligncenter wp-image-3252\" style=\"font-size: 16px; font-weight: 400;\" src=\"https:\/\/iqfiberlive.wpengine.com\/wp-content\/uploads\/NPS-Graphic-for-Blog.jpg\" alt=\"Side-by-side graphic showing a -21 NPS score for competitors compared to the 85 NPS score for IQ Fiber.\" width=\"636\" height=\"327\" srcset=\"https:\/\/www.iqfiber.com\/wp-content\/uploads\/NPS-Graphic-for-Blog.jpg 700w, https:\/\/www.iqfiber.com\/wp-content\/uploads\/NPS-Graphic-for-Blog-300x154.jpg 300w\" sizes=\"auto, (max-width: 636px) 100vw, 636px\" \/><\/h5>\n<p>Thanks to the great feedback we received, we\u2019re actively creating a resource center on the website. It will include answers to common questions, video tutorials, and how to get the most out of your service. As always, our customer service team will be available to answer any questions, but we want to offer additional resources for customers to access at any time.<\/p>\n<h3><strong>What did customers have to say about IQ Fiber?<\/strong><\/h3>\n<p><em>\u201cVery happy with IQ Fiber, every aspect from initial install to the few customer service issues (questions) I had have been handled well. Great improvement from the competitors in every way, thank you.\u201d \u2014 Laura H. (10\/10 rating)<\/em><\/p>\n<p><em>\u201cWe have been completely satisfied with our system since IQ Fiber took control. It has been easy to recommend this change to others!\u201d \u2014 Marsha C. (10\/10 rating)<\/em><\/p>\n<p><em>\u201cSo far nothing to improve. It has been so refreshing to deal with a new, highly organized company. IQ Fiber even answers the phone during business hours\u2026. A rare customer service. Oh the Wi-Fi is wonderful!\u201d \u2014 Donald S. (10\/10 rating)<\/em><\/p>\n<h3><strong>Why is NPS important?<\/strong><\/h3>\n<p>A net promoter score is a handy tool for understanding and connecting with customers, and also a fast and direct way for customers to provide valuable feedback and improve their customer experience. At <a href=\"https:\/\/www.iqfiber.com\/about\/\">IQ Fiber<\/a>, we care about increasing our score because a higher score means happier customers!<\/p>\n<p>We value all the feedback we receive even if it isn\u2019t all positive. IQ Fiber is learning from each survey response as we continue to grow. Our customers can rely on both our fiber internet services and our local support team.<\/p>\n<h3><strong>About IQ Fiber<\/strong><\/h3>\n<p><a href=\"https:\/\/www.iqfiber.com\/about\/\">IQ Fiber<\/a> is Northeast Florida\u2019s only local fiber-optic internet service provider. Headquartered in Jacksonville, IQ Fiber is transforming the residential broadband market by offering a <a href=\"https:\/\/www.iqfiber.com\/pricing\/\">100% fiber-optic network<\/a> with a stress-free guarantee: no contracts, hidden fees, or data caps. Its network is supported by live, local customer service. IQ Fiber is focused on rapidly <a href=\"https:\/\/www.iqfiber.com\/iq-fiber-announces-deployment-of-fiber-optic-network-in-neptune-beach\/\">expanding<\/a> its residential fiber network across Clay, Duval, Nassau and St. Johns Counties.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>IQ Fiber is making waves in the fiber-optic internet industry!  To measure and improve our customer experience, we distributed an email to customers requesting feedback to generate a Net Promoter Score (NPS) and the results are telling!    A Net Promoter Score is a metric used to measure customer satisfaction and is&#8230;<\/p>\n","protected":false},"author":1,"featured_media":3252,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1,43],"tags":[10,21,9,7,30,24,23,12],"class_list":["post-3250","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","category-community","tag-broadband","tag-duval","tag-fiber","tag-fiber-internet","tag-iq-fiber","tag-wifi","tag-wifi-6","tag-wireless"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>IQ Fiber Achieves an 85 Net Promoter Score for Q1 of 2023 | IQ Fiber<\/title>\n<meta name=\"description\" content=\"IQ Fiber is disrupting in the fiber-optic internet industry. 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